jagoledak Privacy Policy
This page describes what we collect when you use jagoledak and how we keep that data protected. We at jagoledak understand that your personal information—your name, email, payment details, and identity documents—is sensitive. Our privacy practices are built around a simple principle: we collect only what we need to operate the platform and comply with law, and we do not share your data with third parties except where necessary for payment processing, account verification, or legal obligation.
Our platform operates across supported Indonesian regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Wherever you access jagoledak, your data is encrypted in transit and at rest. We use industry-standard SSL encryption for all connections, and our servers are protected by standard security protocols. This policy explains the specifics of what we collect, how we use it, and your rights regarding your data.
If you have questions about how we handle your information, contact our support team during business hours in English or Bahasa.
What Data We Collect on jagoledak
We collect personal information in several categories:
- Account registration: Your email address, password hash, username, and the date you created your account.
- Identity verification: Your full name, date of birth, national ID number (KTP), passport number, or driver's license number—and a scanned or photographed copy of the document itself.
- Payment information: The phone number or wallet identifier associated with DANA, e-wallet, mobile banking, local payment, online payment, or your bank account number (e-wallet, mobile banking, local payment, online payment). We store the last four digits of sensitive payment data only.
- Account activity: Your login history, deposit and withdrawal records, game play logs (scores in tournaments, time played, stakes), and support tickets.
- Device and browser information: Your IP address, device type, browser version, and approximate geographic location (derived from IP).
We do not collect your full credit card number, full bank account number, or any password other than a one-way hash. We do not track your browsing outside jagoledak, and we do not share your data with advertisers or data brokers.
Identity documents are required for withdrawal
Before your first withdrawal on jagoledak, you must submit a government-issued ID and complete KYC verification. This is not optional and is required by anti-fraud and anti-money-laundering regulations in Indonesia.
How We Use Your Data
We use the data we collect on jagoledak for specific, legitimate purposes:
- Account operation
- Email and password are used to authenticate your login and send you account notifications (password resets, tournament results, withdrawal confirmations).
- Payment processing
- We share payment data with our third-party payment processors only to execute deposits and withdrawals. We do not retain full account numbers after the transaction completes.
- Identity verification
- Your name, date of birth, and ID number are compared against your submission to verify you are who you claim to be. This is required before we process any withdrawal.
- Fraud prevention
- We analyze IP addresses, login patterns, and account activity to detect and prevent unauthorized access, duplicate accounts, and fraudulent deposits or withdrawals.
- Legal compliance
- We may disclose data to law enforcement or government agencies if required by court order or applicable law in Indonesia or our operating jurisdictions.
We do not use your data to build marketing profiles, sell to third parties, or contact you for promotional purposes beyond jagoledak's own service updates.
Third-Party Processors and Data Transfers
We use third-party service providers to operate jagoledak. These processors handle specific functions under our instruction:
- Payment processors: Our payment partners handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and direct bank transfers. They receive only the information necessary to process your transaction.
- Cloud hosting: Our servers may be hosted outside Indonesia. Data in transit is encrypted; servers are protected by standard security practices.
- Identity verification services: For KYC verification, we may use third-party identity-checking services to validate your documents. These services operate under confidentiality agreements.
- Customer support platforms: Our support team uses ticketing software to manage inquiries. Your support messages are stored in this system and accessible only to our support staff.
All third-party processors sign data-processing agreements that require them to keep your data confidential and use it only for the purpose specified. We do not authorize them to use your data for their own marketing or sale.
Your Rights Regarding Your Data
You have the following rights regarding your data on jagoledak:
- Access: You can request a copy of the personal data we hold about you by contacting our support team.
- Correction: If your personal information is incorrect, you can request that we correct it in our records.
- Deletion: You can request deletion of your account and associated data, subject to our retention of transaction records required by law.
- Portability: You can request that we export your data in a portable format if applicable under local data protection law.
- Opt-out: You can unsubscribe from jagoledak notification emails at any time by clicking the unsubscribe link in the email footer.
To exercise any of these rights, contact our support team in English or Bahasa. We will respond within a reasonable timeframe.
Cookies and Tracking
We at jagoledak use cookies to maintain your session on the platform. These cookies are essential to login persistence and platform functionality. You cannot opt out of essential cookies; they are required for jagoledak to work.
We do not use tracking cookies for advertising, analytics, or profiling. Third-party analytics tools are not installed on jagoledak. We do not allow external ad networks to place cookies on our platform.
Data Retention and Deletion
We retain personal data as long as your account is active and for a period after account closure for legal and fraud-prevention purposes. Transaction records (deposits, withdrawals, tournament results) are retained for at least five years to comply with Indonesian financial regulations.
Account-recovery data (email, password hash, basic profile) is deleted within three months of account closure unless a dispute or legal matter requires longer retention. Identity documents (scanned ID images) are retained while your account is active and deleted within one year of account closure, unless required by law to retain longer.
We cannot delete transaction history during disputes
If your account is under investigation or involved in a dispute, we retain all data related to that matter until the matter is resolved, regardless of account closure.
Contact and Support
If you have questions about how we handle your data on jagoledak, or if you wish to exercise your rights, contact our support team. We respond to privacy inquiries within one business day during business hours. You can reach us in English or Bahasa via email or live chat through your jagoledak account.
Summary: Your Privacy on jagoledak
We at jagoledak collect personal information only to operate the platform, process payments, verify your identity, and comply with law. We encrypt all data in transit, protect servers with standard security, and do not share your information with advertisers or third parties outside of necessary payment and verification processors. You have the right to access, correct, or delete your data, and we respect opt-out requests for non-essential communications.
This privacy policy is effective immediately. We may update it from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email. Your continued use of jagoledak after such notification constitutes acceptance of the updated policy.